1. Frequently Asked Questions (FAQ)

Unable to use

What to do if the capacitive stylus is not working?

1. Model compatibility issue

Please confirm if your device model is compatible with the capacitive stylus and whether it is an iPad from 2018 or later (refer to the compatibility chart)

2. Battery issue

Check if the capacitive stylus is powered on and ensure that the battery is sufficiently charged

3. Connection issue

Confirm whether the Apple Pencil is connected. If it is, please disconnect the Apple Pencil first

4. Pen tip issue

Check if the pen tip is securely tightened

Click to view the troubleshooting video tutorial for the capacitive stylus

2. Writing issue

What to do if the writing is intermittent and the touch is unresponsive?

1. Loose or worn-out pen tip

A loose or worn-out pen tip can cause intermittent writing. It is recommended to replace the pen tip

2. Charging status interference

Avoid using the capacitive stylus while charging the iPad to prevent signal interference

3. Screen protector issue

A thick tempered glass screen protector combined with the pen tip cover may cause signal interference

4. Static electricity issue

If there is static electricity on the pen tip, wrap the tip with a tissue and write for 2-3 minutes to dissipate the static

5. Low battery

Check the battery level and try again after charging

6. Interference from the original stylus

If you have previously connected the Apple Pencil, please disconnect it

7. Software settings issue

Check if the software has handwriting mode enabled, or clear the text cache of the software

8. Electronic device interference

Ensure that the iPad is kept at an appropriate distance from electronic devices such as laptops, desktop computers, mechanical keyboards, etc., to avoid magnetic interference

Click to view the troubleshooting video tutorial for the capacitive stylus

How to replace the pen tip?

3. Pen tip issue

Replace the pen tip

Rotate the pen tip

clockwise and remove it

Then take the new pen tip and

insert it by rotating counterclockwise

Click to view the troubleshooting video tutorial for the capacitive stylus

The pen tip wears out too quickly?

The capacitive stylus tip is made from eco-friendly POM material, which is highly durable and one of the best in plastic materials. However, due to the variety of usage environments, the rate of tip wear may vary. We recommend avoiding excessive pressure while writing and reducing use on surfaces with high friction to prolong the life of the pen tip. If you feel the pen tip wears out too quickly, we offer one free pen tip replacement service. You can contact us through the platform to request it

What to do if Bluetooth cannot connect?

4. Bluetooth issue

1. Open the iPad's "Settings" > "Bluetooth," and make sure the Bluetooth switch is turned on

2. Confirm if the device is being used by another device

3. If the Bluetooth device is already connected to another device (such as a phone or computer), disconnect it from those devices and then try pairing with the iPad. To do this, go to "Settings" > "Bluetooth," find the device name, tap "Forget This Device," and then search for and pair it again

How to connect Bluetooth?

Click to view the troubleshooting video tutorial for the capacitive stylus

1. How to use our app?

5. App issue

Connect to the NoteYebos App:

·Scan the QR code above or download NoteYebos from the App Store
·After successfully connecting in the settings, the NoteYebos app will automatically connect to the capacitive stylus. Open the NoteYebos app homepage and tap the Bluetooth icon ( ) to check the connection status of the stylus
·Tap the Bluetooth icon ( ) to set up and customize shortcut key functions

(NoteYebos App connection successful display)

2. Using Shortcut Keys

Click to view the troubleshooting video tutorial for the capacitive stylus

Custom Shortcut Functions:
1. Power On/Off 2. HOME Button 3. Power Button 4. Increase Brightness 5. Decrease Brightness
6. Taskbar 7. Increase Volume 8. Decrease Volume 9. Previous Page 10. Next Page 11. Mute
12. Search 13. Take Photo 14. Quick Screenshot 15. Edit Screenshot 16. Undo17. Switch Pen/Eraser

18. Play/Pause 19. Previous Track 20. Next Track 21. Quick Create 22. Ruler

Click to view the troubleshooting video tutorial for the capacitive stylus

Gain adjustment function:

1. Open the NoteYebos app homepage, and tap the ( ) icon in the top-right corner to adjust the gain for the capacitive stylus.
2.Tap the "Writing Gesture" button to select your preferred writing posture
3.Tap the "Smart Shutdown" button, select the time, and click "Done" to modify the stylus's smart shutdown time (the smart shutdown function requires the stylus to be idle with no operation)
4.Tap the "Signal Adjustment" button to adjust the signal for the capacitive stylus (if touch interruptions occur, please prioritize increasing the signal for adjustment)

5.Replace the pen tip: Before switching the pen tip, make sure you have properly removed the current tip

3. Signal Adjustment

Click to view the troubleshooting video tutorial for the capacitive stylus

Contact Information

6. Contact Us

Email: king@yebosi.com

7. After-Sales Service Policy

·Warranty Coverage and Application Steps:

If you encounter any product issues within one year of purchasing, you can contact us for assistance

·Free Pen Tip Replacement Service:

If you feel that the pen tip wears out too quickly, we offer a one-time free pen tip replacement service. You can contact us through the platform to request it

If you encounter any issues while using our product, feel free to contact us at any time